Customer Service Short-Term Technical Certificate

This program is available at the Beavercreek, Online and Springfield - Leffel Lane locations.

This certificate is focused on developing the essential skills and knowledge needed by anyone desiring to provide excellent service to customers, both internal and external. This is particularly focused on meeting needs and expectations of an organization's customers.

All courses can be applied to the associate degree in Management. Students should follow the recommended sequencing of courses, with consideration to the pre/co-requisites, including college preparatory (CPE) requirements.

All business students are expected to use information technology skills as it applies to course requirements within all management options.

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Outcomes and Curriculum

Upon completion of this certificate, a student will be able to do the following:

Apply basic business and management concepts, skills, and tools.
Effectively use communications and human relations knowledge and skills.
Listen and speak in a professional manner to customers.

Course	Title	Credits
Fall
MGT 1060	Organizational Behavior	3
MGT 1115	Customer Relations	2
HRM 1725	Human Resource Management	3
ENG 1111	English I	3

Spring
MGT 1120	Principles of Management ^	3
MGT 2000	Introduction to Project Management
or MGT 2020	Quality Management
or MGT 2650	Negotiation Skills	3
ITS 1105	Computer Concepts and Software Applications ^*	3

	Total credit hours	20

^ Prior Learning Assessment (PLA) Credit Available.

* Students with little or no computer background should enroll in ITS 0700 before taking other computer courses. Students without adequate keyboarding skills should enroll in ITS 0710 before taking a computer class.

Questions? We're here to help!

Pamela Ball, MBA Associate Professor and Coordinator, Management

937-328-8040 ballp@clarkstate.edu